SHIPPING POLICY

RETURN & EXCHANGE POLICY

Thanks for purchasing our products at Togethernewhaven.
In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
After we receive your item, our team will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund. 
If anything is unclear or you have more questions feel free to contact our customer support team.

As part of our COVID-19 response, we will temporarily not allow store returns on certain items. 

Contact Us
 

    Together New Haven is Funded  by:  

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New Haven Store Logo
City of New Haven Economic Development Logo

    Initiative Producers

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    Neighborhood Partner Organizations

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Grand Avenue

SPECIAL SERVICES DISTRICT

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New Haven, Connecticut Small Businesses

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